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Fash Fashion E-Commerce Group

Turnover - £1.8bn
Sector - Fashion/E-Commerce

The Project:

Supporting the business through its journey from 2 brands and circa £300m turnover to 14 brands and almost £2bn p.a. turnover whilst maintaining double digit EBITDA


  • Delivered >£3m p.a. benefit through assessment and improvement of returns and refunds process

  • Delivered >£6m p.a. benefit and 2 week lead time reduction (20-50%) through digitising and standardising product ordering process

  • Delivered a 24% revenue uplift on a sample of styles by implementing a machine learning tool

  • Reduced unpublished (unsellable) stock levels whilst increasing operational pick efficiency

  • Reduced group business overhead costs by >£2m through redundancy and restructure of teams whilst continuing to operate safely

  • Led a strategic business wide assessment of options to improve customer experience in North America

  • Led the search for the groups’ first 3PL provider to operate one of the brands’ fulfilment activities

  • Delivered improvements to the groups’ supply chain processes and governance in response to a mandate from government to address malpractice in the UK garment supply chain

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