Global Media & Telecoms Business

The Project:

Process and organisation structure redesign to improve customer delivery outcomes whilst reducing business cost base

Outputs:

• Redesigned sales enablement process of cyber security arm to ensure team focused right resource and energy on opportunities to deliver a 100% growth in revenue

• Increased highly skilled workforce utilization by 10% pts, worth approximately £1m per annum, through assessment of time use and allocation

• Reviewed and refreshed cyber unit organizational design to ensure right skilled resource was available with the right leadership and tools to execute against ambitious growth targets, including a spans and layers assessment, job role assessment and re-write

• Developed a strategic restructuring plan cutting across departments and processes to deliver better quality outcomes to customers at lower cost to business through a simplified object oriented process, headcount reductions and touch point reductions